Email Address

order@bonvoyage-carservice.com

Call or Text

+1 561-305-7953

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Jessica L

I travel frequently for work and have used many car services over the years, but BonVoyage has been by far the most consistent. I landed at Miami International late at night, and my driver was already waiting near the baggage claim holding a sign with my name. The car was pristine, the AC was running (which I appreciated in Florida heat!), and the ride was incredibly smooth. I didn’t have to worry about anything — it felt more like being chauffeured than just a ride. BonVoyage is now my go-to every time I’m in South Florida.

It all starts

with a conversation.

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Introduction

Welcome to BonVoyage! By using our services, you agree to comply with the following terms and conditions. Please read them carefully.

Booking and Payments

  • Plush leather seating with heated and ventilated seats....
  • Payments are processed securely, and we accept major credit/debit cards.
  • Cancellations made within 24 hours of the scheduled ride may incur a fee.
  • Onboard Wi-Fi, USB ports, and ambient lighting for a premium experience
  • All bookings must be made through our official website or app.
  • Payments are processed securely, and we accept major credit/debit cards.
  • Cancellations made within 24 hours of the scheduled ride may incur a fee.

Service Usage

  • Users must provide accurate pickup and drop-off details.
  • Drivers reserve the right to refuse service if safety concerns arise.
  • Any damage caused to the vehicle by passengers may result in additional charges.

Liability and Insurance

  • BonVoyage is not responsible for delays due to traffic, weather, or unforeseen circumstances.
  • We maintain insurance coverage for all rides, but passengers are responsible for their personal belongings.

Privacy Policy

  • We collect and store user data to enhance service quality.
  • Personal information is never shared with third parties without consent.

Amendments

  • BonVoyage reserves the right to update these terms at any time. Continued use of our services implies acceptance of the latest version.

Introduction

BonVoyage uses cookies to enhance user experience, improve website functionality, and analyze site traffic. By using our website, you consent to the use of cookies as outlined in this policy.

What Are Cookies?

Cookies are small text files stored on your device that help websites remember user preferences and improve browsing efficiency.

Types of Cookies We Use

  • Essential Cookies – Necessary for website functionality, such as login authentication and security.
  • Analytics Cookies – Help us understand user behavior and improve our services.
  • Preference Cookies – Store user settings like language and display preferences.
  • Marketing Cookies – Used to deliver relevant advertisements and track engagement.

Managing Cookies

Users can control cookie settings through their browser preferences. Disabling cookies may affect website functionality.

Third-Party Cookies

We may use third-party services (such as Google Analytics) that set cookies to track website performance and user interactions.

Updates to This Policy

BonVoyage reserves the right to update this policy periodically. Continued use of our website implies acceptance of any changes.

Contact Information

For questions regarding our cookie policy, please contact:

Introduction

BonVoyage is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use our services.

Information We Collect

  • Personal Information: Name, contact details, payment information, and booking history.
  • Usage Data: IP address, browser type, and interactions with our website.
  • Location Data: If enabled, we may collect location details for ride services.

How We Use Your Information

  • To process bookings and payments.
  • To improve our services and customer experience.
  • To ensure security and fraud prevention.
  • To comply with legal obligations.

Data Security

  • We do not sell personal data to third parties.
  • Information may be shared with service providers for payment processing and ride coordination.
  • Data may be disclosed if required by law.

Third-Party Cookies

We implement industry-standard security measures to protect your information. However, no system is completely secure, and users should take precautions when sharing personal data online.

Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze website traffic. Users can manage cookie preferences through browser settings.

Your Rights

  • You can request access, correction, or deletion of your personal data.
  • You may opt out of marketing communications at any time.

Updates to This Policy

BonVoyage reserves the right to update this policy periodically. Continued use of our services implies acceptance of any changes.

Updates to This Policy

General Cancellation Terms

  • Customers may cancel their booking up to 24 hours before the scheduled pick-up time for a full refund.
  • Cancellations made within 24 hours of the scheduled ride may incur a fee or be non- refundable, depending on the booking terms.

No-Show Policy

  • If a customer fails to show up at the designated pick-up location without prior notice, the booking will be considered a no-show, and no refund will be issued.

Modifications and Rescheduling

  • Customers can modify their booking details (such as pick-up time or location) subject to availability.
  • Changes made within 24 hours of the scheduled ride may be subject to additional fees.

Refund Processing

  • Approved refunds will be credited back to the original payment method within 30 days.
  • BonVoyage is not responsible for delays in refund processing caused by financial institutions.

Exceptional Circumstances

  • In cases of extreme weather, unforeseen emergencies, or service disruptions, BonVoyage may offer flexible cancellation options or rescheduling at no extra cost.

Contact Information

  • For cancellations, modifications, or refund inquiries, please contact our customer support team: